Privacy policy

This website, http://www.baliprivatedrivercost.com, is an independent Bali guide and concierge site operated by Bali Premium Trip and published by Juara Holding Group ("we", "us").

We handle personal data under Indonesia's Personal Data Protection Law (UU PDP No. 27/2022) and, where it applies, the EU and UK GDPR. Questions or requests: [email protected]

Data you give us:

• Contact form details: name, email, phone or WhatsApp number, travel dates, trip details and your message.
• Email and WhatsApp messages: enquiries, questions and feedback.
• Booking details: pickup and drop-off points, accommodation and passenger information.

Data collected automatically:

• Usage and analytics: pages visited, time on page, referrer, device, browser and approximate location from your IP address.
• Cookies and similar technologies.
• Server logs kept by our host: IP address, browser, access times, requested URLs and errors.

• To answer enquiries and arrange the services you ask for.
• To contact you by email or WhatsApp about bookings, changes and support.
• To understand how the site is used and improve it.
• To keep the site secure and prevent misuse.
• To keep accounting, tax and legal records.

For visitors from the EU, EEA and UK:

• Contract: to answer your enquiry or arrange a service before a contract.
• Legitimate interests: to improve the site, keep it secure and run our business, where your rights do not override them.
• Legal obligation: to meet legal and regulatory duties.
• Consent: for non-essential cookies, marketing or certain transfers. You can withdraw it at any time.

• Essential cookies make the site work.
• Preference cookies remember your choices.
• Analytics cookies show how visitors use the site.

We may use tools such as Google Analytics, which collect data in aggregated or pseudonymous form and may set their own cookies. You can block cookies in your browser; some features may then not work. EU and UK visitors are asked for consent where the law requires it.

Only what each needs:

• Web hosting providers.
• Analytics providers.
• Email services and WhatsApp (WhatsApp LLC / Meta Platforms).
• Drivers, guides and service partners in Bali, for your booking only.
• Accountants, legal advisers and authorities where the law requires.

We do not sell your personal data.

The site is run from Indonesia, and data may be stored in Indonesia or where our providers are based. For EU, EEA and UK visitors we use standard contractual clauses or other safeguards where required.

• Enquiries and messages: up to 2 years after our last contact, longer only for legal or dispute reasons.
• Booking data: usually up to 5 years, for accounting, tax and legal duties.
• Analytics: in aggregated or pseudonymous form, per each provider's policy.

After that, data is deleted or anonymised.

We use technical and organisational measures such as secure servers, access controls and encryption in transit where applicable. No internet transmission is completely secure; please keep your own devices secure too.

Subject to the law's conditions, you may:

• Be informed about how your data is processed.
• Access and get a copy of your data.
• Correct incomplete or wrong data.
• Ask for deletion in certain cases.
• Withdraw consent.
• Object to or limit certain processing.

If you are in the EU, EEA or UK, you may have the right to access, rectify or erase your data, restrict or object to processing, receive your data in a portable format, withdraw consent, and complain to a data protection authority.

Email [email protected] with enough detail for us to verify your identity and understand the request. We may ask for more information, and we reply within a reasonable time under the applicable law.

The site is not aimed at children under 13, and we do not knowingly collect their data. If you believe we have, contact us and we will delete it where required.

Links to other sites, such as social media or booking platforms, are governed by their own privacy policies.

We may update this policy. The "Last updated" date above changes when we do. Continuing to use the site after a change means you accept the updated policy.

Questions, concerns or requests about your personal data: [email protected]