Privacy Policy
Last updated: 2026
This Privacy Policy explains how Bali Private Driver Cost, an independent Bali, Indonesia guide and concierge website operated by Bali Premium Trip and published by Juara Holding Group (“we”, “us”, or “our”), collects, uses, discloses, and protects your personal data when you visit or use www.baliprivatedrivercost.com (the “Website”).
We are committed to protecting your privacy and handling your personal data in accordance with applicable laws, including Indonesia’s Personal Data Protection Law (Undang-Undang Perlindungan Data Pribadi / “UU PDP” No. 27/2022) and, where it applies, the EU and UK General Data Protection Regulation (“GDPR”).
1. Who We Are and Contact Details
This Website is operated by Bali Premium Trip and published by Juara Holding Group.
If you have any questions or requests about this Privacy Policy or your personal data, you can contact us at:
- Email: info@baliprivatedrivercost.com
2. Personal Data We Collect
2.1 Data You Provide Directly
We may collect personal data that you voluntarily provide, including:
- Contact form details: name, email address, phone number (including WhatsApp number where provided), travel dates, trip details, and any message you choose to send.
- Email or WhatsApp communications: the content of your messages, booking inquiries, questions, and feedback.
- Booking-related information: if you proceed with a service inquiry, we may collect information relevant to your travel plans (such as pick-up/drop-off locations, accommodation details, and passenger information).
2.2 Data Collected Automatically
When you visit the Website, certain data is collected automatically:
- Usage data and analytics: pages visited, time spent on pages, referring pages, device type, operating system, browser type and version, and general location (such as city or country) based on IP address.
- Cookies and similar technologies: small text files stored on your device that help us remember your preferences and understand how the Website is used.
- Server logs: IP address, browser type, access times, URLs requested, and error logs. These are recorded by our hosting provider for security and operational purposes.
3. How We Use Your Personal Data
We use your personal data for the following purposes:
- Providing services: responding to your inquiries, arranging guiding or concierge services, and following up on your requests.
- Communication: contacting you by email or WhatsApp about your inquiries, bookings, changes, confirmations, or customer support matters.
- Improving our Website and services: analyzing how visitors use the Website, identifying issues, and enhancing content, user experience, and service offerings.
- Security and prevention of misuse: monitoring for suspicious activity, preventing fraud or abuse, and protecting the Website and our systems.
- Legal and compliance: keeping records for accounting, tax, and legal purposes, and complying with obligations under applicable laws.
4. Legal Basis for Processing (GDPR)
For visitors from the EU/EEA and the UK, we process your personal data under the following legal bases:
- Contractual necessity: when processing is required to respond to your inquiries, provide requested information, or arrange services before entering into a contract with you.
- Legitimate interests: to improve our Website and services, maintain security, prevent misuse, and manage our business, provided these interests are not overridden by your rights and interests.
- Legal obligation: when processing is necessary to comply with applicable legal and regulatory requirements.
- Consent: when required by law for cookies, marketing communications, or certain international data transfers. You may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before withdrawal.
5. Cookies and Analytics
5.1 What Cookies We Use
We may use the following types of cookies on the Website:
- Essential cookies: required for the Website to function correctly (for example, security and basic navigation).
- Preference cookies: to remember your settings and choices where applicable.
- Analytics cookies: to collect information about how visitors use the Website, such as pages visited and time spent, so we can understand and improve performance.
5.2 Analytics Tools
We may use third-party analytics tools (such as Google Analytics or similar services) which collect information in an aggregated or pseudonymous form. These tools may set their own cookies and process your IP address and usage data on our behalf.
5.3 Managing Cookies
You can control or disable cookies through your browser settings. If you disable certain cookies, some features of the Website may not function correctly. For EU/UK visitors, we will request consent for non-essential cookies where required by law.
6. Third Parties Who Process Your Data
We may share your personal data with carefully selected third parties, only to the extent necessary for the purposes set out in this Privacy Policy:
- Web hosting providers: to host and operate the Website and store data such as server logs.
- Analytics providers: to help us understand how our Website is used and to improve it.
- Email and communication services: email hosting providers and WhatsApp (operated by WhatsApp LLC / Meta Platforms) for handling your communications and inquiries.
- Service partners in Bali: local drivers, guides, or related service providers, where necessary for handling your travel inquiry or booking. Only information necessary for the requested service (such as your name, trip details, and contact information) will be shared.
- Professional advisors and authorities: accountants, legal advisors, and regulators where required to comply with legal obligations or to protect our rights and interests.
We do not sell your personal data to third parties.
7. International Data Transfers
Our Website is operated from Indonesia, and your personal data may be stored or processed in Indonesia or in other countries where our service providers are located. These countries may have data protection laws that are different from those in your country.
For visitors from the EU/EEA or UK, when we transfer your personal data outside these regions, we will take steps to protect your data in line with applicable legal requirements, which may include using standard contractual clauses or other appropriate safeguards where required.
8. Data Retention
We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy, including:
- Inquiries and communication records: typically kept for up to 2 years after our last interaction, unless we need to retain them longer for legal or business reasons (for example, handling disputes).
- Booking-related data: kept for the duration of your trip and for a reasonable period afterward, usually up to 5 years, to comply with accounting, tax, and legal obligations.
- Analytics and usage data: retained in aggregated or pseudonymous form for a period appropriate for trend analysis and Website improvements, as defined by each analytics provider’s policies.
When data is no longer needed, we will delete it or anonymize it so it can no longer be linked to you.
9. Data Security
We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. These measures may include secure servers, access controls, encryption in transit where applicable, and regular monitoring of our systems.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure. You are responsible for keeping your own devices and communication channels secure.
10. Your Rights Under UU PDP (Indonesia)
Under Indonesia’s Personal Data Protection Law (UU PDP No. 27/2022), you may have the following rights, subject to certain conditions and exceptions:
- The right to obtain information about the processing of your personal data.
- The right to access and obtain a copy of your personal data.
- The right to correct or complete inaccurate or incomplete personal data.
- The right to delete or request deletion of your personal data in certain circumstances.
- The right to withdraw consent where processing is based on your consent.
- The right to object to or limit certain types of processing, in line with applicable law.
11. Your Rights Under GDPR (EU/UK Visitors)
If you are in the EU/EEA or the UK, you may have the following rights under the GDPR, subject to legal limitations:
- Right of access: to obtain confirmation whether we process your personal data and to access that data.
- Right to rectification: to have inaccurate or incomplete data corrected.
- Right to erasure: to request deletion of your personal data in certain circumstances.
- Right to restriction of processing: to request that we limit processing of your data in specific situations.
- Right to data portability: to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller where technically possible.
- Right to object: to object to processing based on our legitimate interests, on grounds relating to your particular situation.
- Right to withdraw consent: where processing is based on consent, you can withdraw it at any time.
- Right to lodge a complaint: with a data protection authority in your country or in the country where an alleged infringement has occurred.
12. How to Exercise Your Rights
To exercise any of your rights under UU PDP or GDPR, or to ask a question about your personal data, please contact us at:
- Email: info@baliprivatedrivercost.com
Please include enough information for us to verify your identity and understand your request. We may ask for additional information if needed to confirm your identity or clarify your request. We will respond within a reasonable timeframe and in accordance with applicable laws.
13. Children’s Data
The Website is not directed to children under the age of 13, and we do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe we have collected personal data about your child, please contact us so we can take appropriate action, including deletion if required.
14. Links to Other Websites
The Website may contain links to third-party websites or services (such as social media, partner services, or external booking platforms). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the features of the Website. When we make changes, we will revise the “Last updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically. Your continued use of the Website after any changes have been posted will constitute your acknowledgment of the updated policy.
16. Contact
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, you can contact us at:
- Email: info@baliprivatedrivercost.com